FAQ
-
Where abouts are you located?
Our Warehouse & Fabrication Workshop is in Perth, Western Australia.
-
I can't find your phone number?
The most efficient way for us to assist you or answer queries and questions is via email or social media messaging. We trialed a phone number for a short time but were forced to close the service down due to high volume telemarketing calls from overseas and other such abuse.
-
How long is the packaging/handling time on orders?
We always strive for same day despatch, however in some extreme cases it may take a couple of business days. We do not operate on weekends and neither do most of the courier services.
-
Where is my order?
Upon making a purchase online you are automatically sent confirmation and later shipping info once the picking and packaging is complete. The Tracking number can be found in the email you receive.
-
Where is my tracking or order email?
Quite often the email client you are running can accidentally send our emails to your Spam/Junk Folders. It is always worth checking this before getting too worried.
-
I purchased multiple items and have only received part of the order.
More often than not, when a multiple item order is packaged and prepared it has to be sent separately. A lot of our products are pre-packaged and will not all fit in one box.
-
I have browsed your store and I can't find an exhaust system for my vehicle
This usually means we don't currently make a system for your vehicle yet.
-
Do you make an exhaust system for my car?
If you have browsed our shop and you cannot find your make or model then we currently do not make a system for that vehicle.
-
Do you do custom exhaust systems?
Yes! We love fabricating custom exhausts. Once you know what size and how loud or quiet you would like it simply hit us up.
-
Do you need my vehicle to make me a custom exhaust?
Yes! There is no way of knowing how something custom made will fit a vehicle without that vehicle.
-
How much for a custom exhaust system?
How long is a piece of string? :) Its a common yet frustrating question. What material? Mild Steel, Stainless Steel? What grade Stainless Steel? 304, 409, 316? Twin or Single System? What size tube? How many mufflers? Cat-back or Full System? Full System including custom Headers? This is DEFINITELY a case where more information is best!